SHIPPING POLICY

1. Order Processing

Orders are processed once payment has been successfully received and confirmed. Processing times may vary depending on stock availability, order volume, payment confirmation, and public holidays.

We aim to process orders as quickly as possible, but processing times are not guaranteed.

2. Delivery Areas

Pure Performance Labs currently delivers to addresses within South Africa, unless otherwise stated or arranged directly with us.

Please ensure that your delivery address is complete and accurate when placing your order.

3. Courier Delivery

Orders are delivered through trusted third-party courier providers. Delivery times are estimates only and may vary depending on your location, courier availability, weather conditions, public holidays, or circumstances outside our control.

4. Estimated Delivery Times

Estimated delivery times may vary, but generally:

• Main city areas may take approximately 2–5 business days after dispatch.
• Regional or outlying areas may take approximately 3–7 business days after dispatch.
• Delivery times may be longer during busy periods, sales, holidays, or courier delays.

5. Shipping Fees

Shipping fees are calculated and displayed during checkout, where applicable.

Fees may vary depending on delivery location, order size, courier method, and any current shipping promotions.

Pure Performance Labs reserves the right to update shipping fees at any time.

6. Incorrect Delivery Information

Customers are responsible for providing accurate delivery details. Pure Performance Labs will not be responsible for delays, failed deliveries, or additional courier fees caused by incorrect, incomplete, or outdated information provided at checkout.

7. Failed Deliveries

If a courier is unable to deliver due to an incorrect address, unavailable recipient, failed contact attempt, or refusal to accept the parcel, additional delivery fees may apply for re-delivery.

8. Order Tracking

Where available, tracking details may be provided once your order has been dispatched.

Tracking updates are supplied by the courier and may take time to reflect accurately.

9. Damaged or Missing Parcels

If your parcel arrives damaged, incomplete, or appears to have been tampered with, please contact us as soon as possible with your order number and clear photos of the parcel and packaging.

We will review the matter and assist where reasonably possible.

10. Delays Outside Our Control

Pure Performance Labs is not responsible for delays caused by courier disruptions, incorrect delivery details, payment delays, customs processes where applicable, weather conditions, strikes, public holidays, load shedding, or other circumstances beyond our control.

11. Collection or Special Arrangements

Collection or special delivery arrangements may be available only if confirmed directly with Pure Performance Labs before or after placing an order.

Please do not assume collection is available unless it has been confirmed.

12. Risk and Responsibility

Once an order has been handed over to the courier, delivery is managed by the courier provider.

Pure Performance Labs will assist with courier-related queries, delivery investigations, or damaged parcel reports where reasonably possible, but cannot guarantee courier delivery times.

Nothing in this Shipping Policy limits or excludes any rights a customer may have under the Consumer Protection Act (“CPA”) or other applicable South African laws, including rights relating to damaged, defective, missing, or incorrectly delivered goods.

13. Contact Us

For questions about shipping or delivery, please contact us here.