RETURNS & REFUNDS

1. General Policy

Due to the nature of our products, returns are limited and subject to strict conditions. Pure Performance Labs reserves the right to approve or decline any return request at our discretion.

2. Eligibility for Returns

You may request a return only if:

• The product was received damaged or defective
• The incorrect product was delivered
• The product is unused, unopened, and in its original packaging
• The return request is submitted within 48 hours of delivery

3. Non-Returnable Items

The following items will not be accepted for return:

• Opened, used, tampered, or reconstituted products or vials
• Products not in original condition or packaging
• Products returned after the allowed timeframe
• Products purchased on clearance or special promotion (unless defective)

4. Return Process

To request a return, please contact us with your order number, reason for return, and clear images (if applicable).

Returns must not be sent back without prior approval. Unauthorised returns may not be accepted.

5. Refunds

Once your return has been received and inspected, we will notify you of the outcome.

• If approved, refunds will be processed to the original payment method where possible
• Refund processing times may vary depending on the payment provider
• Shipping fees are generally non-refundable unless the return is due to our error

6. Exchanges

Exchanges may be offered where stock is available and the return meets the eligibility criteria. If an exchange is not possible, a refund or store credit may be issued.

7. Return Shipping Costs

Customers may be responsible for return shipping costs unless the return is due to a confirmed error on our part (such as incorrect or defective products).

8. Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or incomplete, please notify us within 48 hours of delivery.

Supporting photos and details may be required to assess the issue.

9. Cancellations

Orders may only be cancelled before they have been processed or dispatched.

Once an order has been shipped, it cannot be cancelled and will fall under the return policy.

10. Limitation of Liability

Pure Performance Labs will not be liable for any indirect, incidental, or consequential damages related to the use of our products or delays in processing returns or refunds.

11. Policy Updates

We may update this Returns & Refunds Policy from time to time. Any changes will be published on this page.

12. Contact Us

For return or refund queries, please contact us here.